Last updated: 16 June 2026
This Privacy Policy explains how Hotel Normandy (operated by Normandy SARL, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website at hotelnormandy.no or stay with us. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and applicable French data protection law.
1. Who we are
Hotel Normandy – Normandy SARL
6 Allée des Orangers, 06320 Cap d’Ail, France
Email: joringestad@gmail.com
Telephone: +33 4 93 87 87 77
We are the data controller responsible for your personal data.
2. What data we collect
- Booking and guest information: name, email address, telephone number, postal address, arrival and departure dates, and any preferences or requests you provide.
- Payment information: processed securely through our booking and payment providers. We do not store full card details on our website.
- Communications: messages you send us by email, contact form, or telephone.
- Website usage data: information collected through cookies and similar technologies, such as your IP address, browser type, pages visited, and how you interact with our site. See our Cookie Policy for details.
3. How we use your data
- To process and manage your reservation and stay.
- To respond to your enquiries and provide customer service.
- To send booking confirmations and essential information about your stay.
- To improve our website and services.
- With your consent, to measure the performance of our advertising and marketing (for example, through Google Ads).
4. Legal bases for processing
We process your personal data on the following legal bases under the GDPR:
- Performance of a contract – to manage your booking and stay.
- Consent – for non-essential cookies, analytics, and marketing. You can withdraw consent at any time via our cookie settings.
- Legitimate interests – to operate, secure, and improve our website and services.
- Legal obligation – where we are required to retain certain records.
5. Cookies and tracking
Our website uses cookies and similar technologies, including Google Ads, to provide functionality and, with your consent, to measure advertising performance. Non-essential cookies are only set after you give consent through our cookie banner. For full details, please see our Cookie Policy.
6. Sharing your data
We may share your personal data with service providers who help us operate our website, booking system, and payment processing; with Google, in connection with advertising measurement where you have given consent; and with authorities or third parties where required by law. We do not sell your personal data.
7. International transfers
Some of our service providers may process data outside the European Economic Area. Where this happens, we take steps to ensure your data is protected by appropriate safeguards, such as the European Commission’s standard contractual clauses.
8. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
9. Your rights
Under the GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data, restrict or object to processing, request data portability, and withdraw consent at any time.
To exercise any of these rights, please contact us at joringestad@gmail.com. You also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL).
10. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Hotel Normandy – Normandy SARL
Email: joringestad@gmail.com
Telephone: +33 4 93 87 87 77